Customer Service Frontliner - Bank Sinarmas (Bone Branch)

Join Bank Sinarmas as a Customer Service Frontliner in our Bone branch and become the face of exceptional banking service in Sulawesi Selatan. In this pivotal role, you will serve as the first point of contact for our valued customers, delivering world-class service and ensuring their banking needs are met with efficiency and professionalism.

As a Customer Service Frontliner at Bank Sinarmas, you will be at the heart of our operations, handling customer inquiries, transactions, and complaints. You will use our in-house banking software, Sinarmas Mobile Banking, and Sinarmas Internet Banking to assist customers with their financial needs. Our Bone branch is a vibrant and growing hub, and we are looking for someone who is passionate about delivering exceptional service in a dynamic environment.

This is an opportunity to grow within one of Indonesia's leading banks, with opportunities for professional development and career advancement. If you are a customer service enthusiast with a passion for banking and a commitment to excellence, we invite you to join our team in Bone and help us shape the future of banking in Sulawesi Selatan.

📋 Tanggung Jawab Pekerjaan

• Provide exceptional customer service by handling inquiries, transactions, and complaints with professionalism and efficiency.
• Use Sinarmas Mobile Banking and Sinarmas Internet Banking to assist customers with their financial needs.
• Ensure compliance with banking regulations and internal policies.
• Maintain accurate and up-to-date customer records.
• Collaborate with the branch team to deliver a seamless banking experience.
• Promote cross-selling and up-selling opportunities to enhance customer satisfaction.
• Participate in training and development programs to enhance your skills and knowledge.
• Contribute to the overall success of the branch by maintaining high service standards.

🎓 Kualifikasi & Syarat

• Minimum of 2 years of experience in customer service, preferably in the banking industry.
• Proven ability to handle customer inquiries and complaints with a positive attitude.
• Strong communication and interpersonal skills.
• Proficiency in using Sinarmas Mobile Banking and Sinarmas Internet Banking.
• Knowledge of banking products and services.
• Ability to work in a fast-paced and dynamic environment.
• Fluency in Indonesian and English is a plus.
• Bachelor's degree in Business Administration, Economics, or a related field is a plus.

🛠️ Keahlian

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